The Tale Continues – Cross Border Consulting Part Deux

Today I tackled once more the beast that is travelling into the US for work purposes.  In case you missed it, I tried to enter in early Dec 2011 and was “allowed to withdraw my application” at that time.  The agent felt I had insufficient documentation to apply for a TN Visa as a Computer Systems Analyst.  Since then I have had my client write up exactly the letter the agent wanted to see – one that describes my role, salary, and anticipated tasks.  I combed through the online documentation about TN Visas in an effort to prepare for the day that I knew was coming – the day I needed to cross the border to meet with customers.  And today was that day.

So how did it go?  Well, the short version is “not well”.  The longer version is worth a read if you want some insight into how ridiculous this whole thing is.

I budgeted 2 hours for the Visa application process.  I called the border agents a couple of days ahead of time to make sure I knew how to actually apply for the TN Visa, where to go, who to speak to, that kind of thing.  Basically you need to state you are applying for a Visa at the car kiosk and they send you inside to secondary inspection.  I pulled up to the kiosk around 12:15.  The agent seemed slightly taken aback when I stated I wanted to apply for a Visa.  He simply filled out the little orange ticket, slapped it on my windshield, and referred me inside.  So far so good.

Once inside I waited 5 or 10 minutes in line – the Nexus line is a separate line that the agents seem to call people from randomly.  My timing seemed good as the agent from the car kiosk came inside and called me over, apparently shifting to his desk job for a little while.  We went through the questions and I explained the various documents I had with me.  He set aside some of them as irrelevant and not necessary.  He then asked for my application.  I was a little stumped – nobody had mentioned an application form before.  Some references I had read hinted at it and I had searched online for any kind of form I could fill out ahead of time.  The only thing I could find was the full Visa application process that is done via an online tool that takes weeks to process.  Nobody had even hinted at using that kind of a system for a TN Visa so I had assumed I could fill out the application form once I arrived.  The agent clarified that there was no application form – just an application from me for the Visa stating why I thought I qualified.  I suggested that the letter of employment and my contract covered that information – what further information was required?  He shrugged and asked if all the documents I wanted to submit for my application were in his hands.  I said yes, to which he then said he had a little project for me to do while he copied all the documents.  He gave me 2 pieces of plain white paper and a pen, and asked me to write down why I needed to apply for a TN Visa, including what I would be doing while in the US.  He sent me to the bench where I started writing.  I consider this as a gesture of good will – seriously I do.

Basically I wrote what had already been covered in the letter of employment, but expanded on the fact that the contract and letter referenced all the tasks I might do for the company, not necessarily what I was going to do today.  I then described exactly what I was going to be doing in the US for this trip – business meetings, user observation, discussions with customers, that kind of thing.

20 minutes later he called me over and read over my letter.  He asked me to write in even greater detail what exactly I would be doing in the US, as in what would I be doing when I sat in a chair at the hospital.  I write down that I would observe users, talk with them about their challenges using the product, gather information, and then leave the country.  All further analysis, documentation, and work would be done from my home office in Canada.

He read it over and asked me to sit down again.  OK, the bench was barely cold from my last sitting session, and I was starting to feel at home in these offices.  It was my 5th time in 3 months I think – as I now have been marked as high risk and am shuttled into secondary inspection even if I’m going across the border to buy milk.

The agent returned some 10 minutes later or so and motioned me over.  He wanted more information on what exactly I would be doing during these meetings.  I described for him in great detail the kind of things I would be looking at, watching for, and discussing with users.  He nodded, paused a moment, and stated that I didn’t need a TN visa to do what I had described.

Deer in the headlights moment for me – I hadn’t seen that one coming.  I explained that in December I was under the same impression but that an agent felt otherwise, and hence the start of this long, sordid, and unwelcome story.  I was told quite clearly that I needed a TN Visa then.  He shrugged and said he wasn’t sure what happened in December, but if all I was doing was as I had described today, then I didn’t need a TN Visa.  He said he had to go back outside but that another office would be with me in 2 or 3 minutes to wrap things up.  It was now 1:30 and I was starting to feel a little hopeful I might make my 5pm meeting in Seattle.

I was left to my own thoughts for a little while.  OK, it was longer than that – I was called at around 2:15 by another officer.  He called me down to the end of the desks.  When I arrived he violently twisted his monitor around so I could see the screen.  “What am I looking at?” I wondered. He slipped on his thick leather gloves and walked around to my side of the desk, throwing the mouse around the monitor with a loud bang.  He held my fingers to the finger print scanner one by one which felt strange as I had watched at least 30 other parties do this without the leather gloves and helping hands of an agent.  Once I was finger printed again (they took my prints in Dec), he twisted the monitor back to his side of the desk, walked around, looked me in the eye and said “You are being denied the TN Visa.”  He handed me my papers and asked if anything was missing.  Yes, my Nexus card was missing.  He walked off to find the card, radio crackling.

Denied?  Uh, another deer in the headlights moment.  When he returned I engaged in a bit of discussion, trying to understand what documentation I was missing now that I should have known about.  The agent clarified that he did not know anything about my case or documents, that he was just the one asked to tell me that my application was denied.  I expressed surprise as the other agent had said I didn’t actually need a TN Visa.  This agent said that I had come into the office applying for a TN Visa, and that my application was being denied.  I asked the obvious question … was I being denied because I didn’t need one?  He sighed a little bit and sat down, suddenly becoming a little nicer.  He started to ask me the same questions and I explained what exactly I was going to be doing in Seattle.  To that he said that I did not need a TN Visa to do those activities.  All I needed was a B1 Visa.  They’re meant for professionals who are going to the States for business meetings.  Why was I applying for a TN?  I explained the background again and he shrugged, saying all he knew was that I was being denied the TN.

OK, time to think about how to move forward – I asked him if I could just line back up and apply for a B1 Visa.  He frowned a little, and went to speak with someone else.  When he returned he said that his supervisor had said that I would not qualify for a TN Visa as a Computer Systems Analyst, but that perhaps I should consider applying as a Management Consultant.  I clarified that I don’t actually manage anyone, and that I was unfamiliar with that profession’s qualifications.  “I guess you have some reading to do then, don’t you.”  Sure I do.  But not qualifying as a Computer Systems Analyst? That floored me.  I probed about the B1 – could I just line up and apply for a B1?  He said that his supervisor had made it clear that if I wanted to apply for a B1 I would need to have some concrete documentation detailing what I would be doing during the meetings, probably from the company itself, so that they could ensure that I wasn’t a Management Consultant trying to sneak in under a B1.  The best suggestion he could offer was to seek legal counsel, or try for a B1 with more documentation (if it exists).

It was 2:30 and I was escorted back outside and got to drive up a really fancy ramp, leaving secondary inspection.  All I received was a white form that stated I had been denied in my application.  Sadly the large white box labelled “Reason for Denial” or some-such was left blank.  Not really helpful.  I headed home through Nexus into Canada, where the Nexus agent asked to give her the form, leaving me with nothing.  Well, not anything physical.  I know my record at the border is growing quite robustly, so that’s something right?

The idea that I don’t qualify as a Computer Systems Analyst is, frankly, mind boggling.  Here’s a description of what that profession does, taken from the NAFTA Handbook:

The legacy INS Manual for NAFTA applications defines a systems analyst as an information specialist who analyzes how data processing can be applied to the specific needs of users and who designs and implements computer-based processing systems. NAFTA Handbook (November 1999). A computer systems analyst studies an organization or business to identify its information needs and designs computer systems to meet those needs.

Thhhaaaattt’s pretty much verbatim what I stated I would be doing in Seattle.

So what’s the moral of this story?  I don’t know right now.  I can appreciate that they want to protect US jobs, but this is really beginning to feel like something is wrong – maybe they need a “Management Consultant” to come in and look at their processes and try to improve them.  In the meantime I may now have shown up on a national terrorist list what with all the denied entrances into the US.  Sure they’re our neighbours, but sometimes they don’t act very neighbourly.


6 thoughts on “The Tale Continues – Cross Border Consulting Part Deux

  1. Pingback: Sometimes Breaking the Rules Is Good | theBside

  2. Unbelievable. I was recently denied TN for a Computer Systems Analyst position. The job was exactly that of an analyst as per department of labor and i was as qualifeid with a bachelors degree in comp sci as anyone.

    Yet they said the job doesn’t match our description fo computer systems analyst as it’s very specific. My responsibilities weren’t to program..they were to document flow diagrams and provide support. I told them what was it that didn’t match their description? The officer just said “i can’t tell you that”. I wasn’t about to start arguing but wow…unpleasant experience.

    As for protecting american jobs, NAFTA work doesn’t have anythign to do with protecting american jobs. Most of that is protecting from overseas cheap labor. I’m not sure exactly what they have to fear from Canadians given that we have labor standards, minimum wage and heck our tax dollars are even used to bail out their auto companies…yes Canada bailed out GM as well.

    • I find that part frustrating too – why can’t I see the job descriptions they use in evaluating the Visa application? Let me see your version and related guidelines so I can speak to it in terms you understand. Basically tell me the rules of the game, don’t just keep telling me I’m not playing properly.

  3. I sympathize with all of you as I was recently denied twice. So, I was applying for a Pharmacist position or as pharmacist under supervision as I do not have my US license yet. The first time the CBP officer got fixated with the $17 salary that was written at the job offer. We argued that the wage is like that as I am not fully licensed yet, but he seems to have a one track mind. He doesn’t listen. He keeps on saying it was a red flag and stated that they are used to processing TN’s for riteaid and walgreens which offers $56 as a base salary. So, on that ist attempt we end up the day by him declining my application saying that I don’t have an equivalency report for my degree.

    I didn’t realize that when you are applying for a TN at the border you needed to bring lots of documentation. Fortunately I have that assessment form at home. I asked the examining officer if I can come back that afternoon once I get my equivalency report, and he said yes. However, another thing I did not realize was in every application your official offer letter will be confiscated. What I did was contact my employer and have it FEDEX overnight. I received the package early but realized that it was not printed on a company letterhead. Even though, we kind of feel that it will again be a ground for refusal, my husband decided to just give it a go without knowing that there will be consequence if you repeatedly go to the border.

    We went again the next day and was supposed to be processed by another officer, but the previous officer was there and he took my papers. We didn’t realize that my new offer letter had raised suspicion that we forged the signature. That CBP officer demanded for our celphones and told us to sit away from each other. He asked my husband to sit and warned us not to even look at each other.

    That point we know that he was getting into something which we cannot comprehend in the beginning as we are sure that we did not do anything illegal. So, he placed me under oath and asked lots of details about me which I answered to the best of my ability as I know I don’t have anything to hide. In the end he asked me in insinuating way if me or my husband signed the offer letter. I was taken aback and said no. I showed him the FED Ex waybill that my husband asked me to bring before heading to the border. That moment or during the entire duration of his interrogation I notice lots of apprentice observing everything he is doing.

    Realizing that his suspicion was a big fail he still did not stop digging for anything that can support his decision of refusal. We were held for almost 4 hours this took place at Peace arch here in B.C.

    After all the things we’ve been through and his false allegations he still manage to deny my application. This time he said he called my employer and learned that this is an intern position not as pharmacist ( which accdg to my lawyer is clearly written in California board of pharmacy that Pharmacist intern can do the job of a registered pharmacist as long as it will be under direct supervision of a registered pharmacist) Another thing that he added was that state license was mandatory for me to practice pharmacy in California. Which is a big mistake again as it was clearly written under NAFTA that as Pharmacist I can qualify for Tn status if I have my bachelor’s degree, or State license, or Pharmacist license.

    I did not realize that they “CBP officers” have a such power to just decline your application on the basis that they just don’t like you. They can accuse you like a criminal and wouldn’t even make ammends once they found out that they are wrong. It was really frustrating that we are all packed up and my husband even asked for vacation leave just to help me out. After what I experienced I realized that it is really true that there is a war going on the the border. They hate Canadians and they would make you work hard for your TN which I thought was an advantage for being Canadian.

    • Hi Mrs. Brown,
      I just read your post and as a Canadian Pharmacist, I am in the process of applying for TN visa, and found your case to be both upsetting and terrifying. I am sure since a few months have passed, you have hopefully been able to obtain the TN Visa. Could you kindly share your experience of the outcome and how things ended up for you.
      Many thanks

  4. Don’t ever risk applying for a TN unless you know 100% you will not be Denied
    My company sent me to apply for a TN and I didn’t believe myself I had enough paper work to apply for the TN but the lawyers the company I worked for hired created a package and said I was way over qualified and that my years of working experience was the same as a bachelor degree I took their word for it and boy was that a mistake. I was Denied, I was told everything the lawyers had in my package as proof I was qualified that they don’t accept those types of documents and sent back to Canada. Now every time I cross the border I get a hard time and sometimes I’m held up for over an hour just to go to a hockey game or take my kids to the zoo. I don’t know if they just hire A holes to do the job or working at the border makes you that way but how they treat you for just doing what your company ask you to do is ridicules.
    So like I said don’t risk it if you travel to the states often it will not be fun once you are Denied.

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