A Cautionary Tale for Cross-Border Consultants

I thought I had done my homework, that I was simply going to pass through security at the airport like I had many times before.  If that had happened though, this wouldn’t be a cautionary tale now would it?  ;)   Canadian consultants working for US-based companies be warned ….

As a Canadian I was concerned about taking on US-based consulting customers as I wasn’t clear on what that meant from a Visa standpoint.  So I researched the heck out of this, including looking at the Bureau of Consular Affairs, the US Customs and Border Protection Agency, and the US Visa Service websites.  I spoke with an expert cross-border accountant to ensure I understood the tax situation too.  I thought I had my bases covered. Continue reading

Peeking Behind the Job Posting Curtain

In looking for contract opportunities I end up reviewing job postings from a number of different sources every day.  In general I have developed a few key “flags” that, when seen, make me move on – no matter how interesting the opportunity sounds.

Take for example this job posted on craigslist for a “User Experience Business Analyst“.  I actually came across this job opportunity through another avenue, though that avenue did not let me know that Fujitsu was involved, nor that the domain was related to transit.  It is not that rare to come across relatively secretive postings on one site only to be able to find additional details about the job on another site.  Sometimes the parallels are relatively obvious like specific position names or the wording of the position’s responsibilities. Other times the positions just “feel” the same. You develop a sense for these things after a while, I suspect.

This position sounds right up my alley – UX is a key component of business analysis. It is nice to see the overt combination of responsibilities in a single role. So how is this an example of a “flag” posting? What about it makes me say “Meh, too bad”, and move on?  Let me quote the posting … there’s something important right down there at the bottom.

Please address all email inquiries in .doc or .docx (WORD) format…

If your company only accepts applications that require the use of proprietary and expensive software, that in the end does not assure me that my resume, cover letter, and portfolio will look exactly the same on your monitor as it does on mine … well … that actually speaks deeply to a corporate culture that I am not interested in participating in.

Too bad, it looked like an interesting contract ….

Designing For Learnability – Is It So Simple?

My eldest daughter has started kindergarten this week. Part of the preparatory material sent to us over the summer included a pamphlet on “intelligence” – apparently teachers get a lot of questions from parents about if their child is intelligent or not. The pamphlet briefly describes 8 “areas of intelligence” and outlines examples of each area, allowing the parent to begin to identify which areas their child excels in, and those in which they may not be so strong. Here are the 8 areas and their brief descriptions: Continue reading

Scam Alert – Caught in the Act

In the last couple of weeks I’ve received several calls from companies claiming that my computer is sending them messages indicating I have been infected by a virus.  The scam tries to get you to install remote control software so their “Microsoft Certified Technician” can show you where the virus is on your computer, and possibly help remove it.

Frankly the scam came on pretty hard and was fairly convincing.  Continue reading

Usability vs. Scope: Fight!

A project I’m currently working on is encountering a problem that I believe is not all that rare.  They are faced with a challenging question mid-project: should the team focus on producing software that is easy to use and learn, or should they focus on getting as many features and bug fixes in as possible before the final release?  I have seen many people frustrated that we can’t seem to have our pie and eat it too – we can’t seem to find ways to “do usability” without somehow impacting the project’s timeline or scope.  And sadly, at this point in time, I agree that this is true for this project.  Kinda.

I’d like to take a closer look at these two options, and propose a few solutions for future project teams to consider.

Continue reading

Open Source Products – A Better Customer Experience

A great example of how working with Open Source Products leads to quicker problem solving, user success and support.

Needed help figuring out what channels I record the most.  Help in IRC pointed me to the exact line of code where a related product issued the exact query I was looking for.

I am a strong advocate of Open Source projects and those who choose to work on them.  Just this week I was involved in a great example of how this different approach to software products can enhance the user/customer’s experience. Continue reading

Feeling Stuck? Seek Ignorance.

I was reviewing a wireframe of mine the other day with my team and we felt a little stumped by one particular part of the design.  It felt like it was a good design but I couldn’t put into words why I preferred it over the alternate I had proposed.  The team also struggled with giving a name to why it was a better design – until our newest member spoke up.  Continue reading