A great example of how working with Open Source Products leads to quicker problem solving, user success and support.
Needed help figuring out what channels I record the most. Help in IRC pointed me to the exact line of code where a related product issued the exact query I was looking for.
I am a strong advocate of Open Source projects and those who choose to work on them. Just this week I was involved in a great example of how this different approach to software products can enhance the user/customer’s experience.