Open Source Products – A Better Customer Experience

A great example of how working with Open Source Products leads to quicker problem solving, user success and support.

Needed help figuring out what channels I record the most.  Help in IRC pointed me to the exact line of code where a related product issued the exact query I was looking for.

I am a strong advocate of Open Source projects and those who choose to work on them.  Just this week I was involved in a great example of how this different approach to software products can enhance the user/customer’s experience. Continue reading