Sometimes Breaking the Rules Is Good

I encountered an example recently where a UI Golden Rule was broken to great effect.  I promise that the idea of “breaking rules” has nothing to do with my last post that was all about not knowing what the rules are.

So back to the UI Golden Rules – there is no shortage of rules out there that have been concocted and created through a combination of common sense, user studies, and solid media persuasion.  I say persuasion because there are no real “UX Golden Rules” that everyone agrees on – design is too subjective for that.  I would argue that there are Golden Rules around best practices for gathering information and analysing it, but when it comes to actual design, the rules tend to be more about who has the loudest and most-listened-to voice at the moment.  What’s this all mean?  It means most designers tend to form their own Golden Rules and work from those.  Myself I tend to model my thinking along the lines of Ben Shneiderman‘s 8 Golden Rules.  But this post is about breaking rules for the betterment of design – let me tell you a story.

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The Tale Continues – Cross Border Consulting Part Deux

Today I tackled once more the beast that is travelling into the US for work purposes.  In case you missed it, I tried to enter in early Dec 2011 and was “allowed to withdraw my application” at that time.  The agent felt I had insufficient documentation to apply for a TN Visa as a Computer Systems Analyst.  Since then I have had my client write up exactly the letter the agent wanted to see – one that describes my role, salary, and anticipated tasks.  I combed through the online documentation about TN Visas in an effort to prepare for the day that I knew was coming – the day I needed to cross the border to meet with customers.  And today was that day.

So how did it go?  Well, the short version is “not well”.  The longer version is worth a read if you want some insight into how ridiculous this whole thing is.

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